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El Mercado carries everything from swimwear to an international selection of books And cd's.

 

Famous for the Ojo line of body care products, El Mercado is a must for those last minute gifts. Gift bags available. Check out The Online Store for the best of El Mercado.

 

Ojo Signature Body Care Amenities

We're proud to offer our new line of Ojo signature body care amenities in all of our lodging rooms.

 

Ojo’s two custom-blended scents are derived from herbs, plants and oils native to the Southwest and have been used for centuries for their cleansing properties. All formulas are gentle on the skin and hair, with no toxic or synthetic chemical ingredients. They are all-natural, paraben-free, gluten and nut-free and cruelty-free. The body creams are particularly beneficial for dry skin.

 

Ojo Desert Sage: In-Room Face, Hand and Body Wash and Body Lotion*

 

The essential oils include:

  • Pine Needle: An antiseptic, disinfectant, decongestant, stimulant, antifungal, antiviral, antirheumatic and is purifying;

 

  • Desert Sage: A cleansing, earthy, antibacterial, decongestant from the New Mexico desert.

 

Ojo Desert Rain: In-Room Shampoo and Conditioner*

 

The Essential Oils include:

  • Cedarwood: A warm, woody, antiseptic, sedative tonic;
  • Geranium: An analgesic, anti-inflammatory, immune-stimulating tonic;
  • Lavender: an antidepressant and restorative antiseptic.

 

Ojo body lotion available in El Mercado and now available on our [web Store]

*We've installed a stylish dispenser system in all of our lodging rooms, which reduces our contribution of small plastic bottles to the landfill.

 

Shop Round Barn Apothecary

 

Gift Card Purchases:

 

Treat someone special to a little or a lot of Ojo's TLC. At checkout, you will be able to customize the gift card with a special message.

  • Gift cards may be redeemed for lodging, spa services, in the artesian restaurant and El Mercado gift shop.
  • Gift cards can be purchased online in $20, $40, $60, $80, $100, $200, $300, $400, $500 amounts.
  • Gift cards can be picked up in person at the front desk or mailed to you or the recipient.
  • Gift cards expire 5 years after the date of purchase.
  • Gift card purchases are non-refundable.

 

Visit El Mercado Online

Thank you for shopping the Ojo Caliente Mineral Springs (OCMS) El Mercado Gift Shop. We want our customers to be our biggest fans, so if there is a problem with your internet order or products please notify us immediately at 505-583-2233 or toll free 800-222-9162 between the hours of 9:00 am and 8:00 pm MST. When prompted, the gift shop extension is 818. We will do our best to resolve the situation.

 

If for any reason, your order does not meet your expectations, simply return your internet purchase(s) within 30 days of the purchase date for a refund of purchase price, less shipping and handling.

 

Returns must be accompanied by the original or a copy of your receipt and an explanation of your reason for the return. For internet purchase returns received after 30 days, no refund will be issued.

 

Internet/Phone Orders:

  • All orders are processed within one to two business days.
  • Orders placed on Saturdays and Sundays will be processed the following Monday.
  • Internet orders are shipped via US Postal Service (USPS).
  • Phone orders are shipped via UPS.
  • All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed.
  • All Payments must be made by credit or debit card (Visa, MasterCard, Discover, American Express)

 

If you are not comfortable ordering online:
OCMS uses all of the most current internet security to keep your information secure. However, if you are uncomfortable trusting your personal data on The internet, please call us at 505-583-2233 or toll free 800-222-9162 between the hours of 9:00 am and 8:00 pm mountain time and we will process your order over the phone. When prompted, the gift shop extension is 818.

 

Order Confirmation:

You will receive an order confirmation number and email when your order has been processed, including your order number and the total amount charged.

 

To Check Your Order History:

If you placed your order through an online account with a password, you may check the history of your order(s) at any time simply by logging in, then selecting "My Order."

 

To Check Your Order Status:

To check on the status of your order, please contact us via email GiftShop@ojospa.com or by phone at 505-583-2233 x 818. Please have your invoice or purchase order number available for reference.

 

Return/Exchange/Refund Policy

  • Purchases made in person at El Mercado gift shop must be returned within 14 days of the purchase date along with the original or copy of your receipt.
  • You may exchange new, unopened items purchased via the internet from The El Mercado gift shop within 30 days of the purchase date in exchange for a different product.
  • Items must be returned in their original product packaging.
  • To return your product, you must include the original or a copy of your receipt and the reason for returning the item(s).
  • If shipping to us, please be advised to use a traceable and insured shipping method; otherwise we cannot give you credit for your return should the item get lost.
  • Once the returned product is received, you will be refunded for the total amount of the order minus shipping and handling costs.
  • In order to protect your privacy, we do not keep your credit card on file. Please include your phone and email contact information to facilitate our contact with you. Once we receive the returned product, we will contact you so that we can get additional information to be able to reimburse you for any monies owed to you. All items must include the original purchaser's name.
  • Return your purchase and be sure to enclose a copy of your order receipt. Your refund will be made according to the credit/debit payment method of your original order. Because we don't keep your credit card on file, please include your phone and email contact information so we can contact you directly.
  • Please return product(s) to the following address:

 

Ojo Caliente Mineral Springs Resort and Spa
Attention: El Mercado Gift Shop
50 Los Banos Drive
Ojo Caliente, NM 87459

 

Refunds:

  • There are no refunds on gift cards.
  • Due to shipping, returns for items purchased online are accepted within 30 days of the purchase date. The original receipt or a copy is required along with the merchandise tags, and must be in the same condition as when purchased.
  • Refunds will be processed for the amount of your purchase less shipping and handling.

 

Backorders

If an item is on backorder, you will not be charged until the backordered item ships. We will keep you updated regarding the status of any backorder.

 

Shipping

We normally wait and ship all items ordered together, out on the same day, to minimize your shipping charges. If you wish to receive any part of your order earlier, please contact us or make a note of it on your order form.

 

Occasionally, some materials are temporarily out-of-stock; you will be alerted to any shipping delay at the time of your order. You will also be notified of any other delays beyond 10 days after placing your order.

 

Shipping addresses in the USA:
Your order will be shipped to you via UPS Ground unless you specify Priority Mail or Express Mail From The United States Postal Service (USPS). UPS will not deliver to a P.O. Box, while the USPS delivers to P.O. Boxes as well as street addresses.

Please give us either a complete street address (including apartment number) or complete P.O. Box Address, not both.

 

Standard Delivery Estimates (USA).
Delivery estimates are not guaranteed delivery dates. Some packages may arrive sooner or later than specified. Delivery is not available on Sundays or Holidays. We do not provide next day delivery.

 

UPS (USA) - allow 5 to 7 business days for delivery.

 

Priority Mail (USA) - allow 3 to 4 business days for delivery.

 

Express Mail (USA) - Allow 2 to 3 business days for delivery.

 

Holidays

El Mercado gift shop does not process orders or ship on federal holidays.

 

Inventory Status

We strive to provide accurate delivery estimates and sufficient inventory levels to meet the above delivery guidelines.
If you need to speak with someone, please call us at 505-583-2233 or toll free 800-222-9162 between the hours of 9:00 am and 8:00 pm mountain time. When prompted, The Gift Shop extension is 818.

 

Alternatively you can email us at GiftShop@ojospa.com