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Helpful Hints for the Spa

Scheduling Spa Services

We recommend scheduling spa services prior to arrival to ensure desired times and treatments. Please arrive a minimum of 30 minutes to 1 hour prior to your scheduled appointment to allow time for check-in, and to shower, relax and soak before your treatment. The warm temperatures and quiet time will prepare you for your bodywork. Late arrivals will result in a shortened spa experience, as your treatment will conclude at the scheduled time. Reservations for spa services must be guaranteed with a credit card.


We recommend securing reservations for massage, spa treatments and private pools as far in advance as possible to guarantee your choices. If changing your spa appointment time or type of service(s), please call one of our reservationists or see a front desk agent. Twenty-four hour notice is desirable for any changes to appointments. We will do our best to accommodate your spa reservation change request. Reservations for spa services must be guaranteed with a credit card.


Cancellations of spa appointments must be made 24-hours in advance of the appointment – during business hours – or the guest’s credit card will be charged for the full cost of the treatment(s). We also require that cancellations of spa treatments must be made by speaking with an Ojo Caliente Mineral Springs staff member and not left on voice mail.


Gratuities are not included in the price of treatments and are gratefully received to acknowledge good service. The typical range is 18-20% of the price of the treatment(s) and may be made in cash or charged to credit cards.

Robes, Lockers & Towels

All guests who purchase a spa treatment (with the exception of a Milagro Wrap and Private Tub) will receive a complimentary robe, locker, towel and the use of Ojo Signature body and hair care amenities to use during your stay (a $15 value). Please keep valuables locked in your room, locker or vehicle. Locks are available for purchase at the front desk.

Helping Protect our waters

To protect the integrity of our waters and the health of our guests, before entering the pools, please shower with our Ojo Signature Amenities until your body is completely clean from soaps, lotions and oils, particularly following a massage or spa treatment.

Whisper Zone

In order to preserve the quiet and tranquil nature of this legendary oasis, the entire Springs and Spa area is a designated whisper zone. We appreciate your assistance in helping us to protect and maintain the unique character and essence of this sacred place.


Children 12 years old and under are welcome with parental supervision from 10 am - 6 pm in the Large Pool only, and in Private Pools from 8 am to 10 pm, for an additional cost. Children must be 13 years of age to enter all other pools. Babies and toddlers who are not potty trained are allowed in the Large Pool or Private Pools if they are wearing swim diapers. The entire Springs and Spa area is a Whisper Zone so that guests can have a quiet peaceful experience at this unique retreat, so we ask that parents supervise their children of any age at all times. Please note that all children under the age of 13 must be accompanied by an adult 18 years or older.  


Hot water and sudden temperature changes can be stressful to your body. If you are pregnant or have chronic health problems, please consult your healthcare professional before your visit. The consumption of alcoholic beverages may impair judgment and/or cause loss of consciousness and is strongly discouraged. Natural mineral water may discolor some jewelry. Natural clay and mud may stain some fabrics. We encourage you to drink plenty of water to remain hydrated.

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